Shipping policy
We want to make your shopping experience as smooth as possible. Please take a moment to review our shipping policy for important details.
1. Shipping Locations
● We currently offer domestic shipping within India. International shipping will be available in the future.
2. Processing Time
● Orders are typically processed within 1-3 business days from the order date. Orders placed on weekends or public holidays will be processed the following business day.
3. Shipping Methods
● We partner with reliable courier services like BlueDart, DTDC, Delhivery and Shiprocket (shipping aggregator) to ensure timely delivery.
● Standard Shipping: Delivery takes approximately 3-7 business days after processing, depending on your location.
● Express Shipping: Available for an additional fee. Delivery is typically within 1-3 business days.
4. Shipping Costs
● We offer free shipping on all orders above ₹1500.
● For orders below ₹1500, a standard non-refundable shipping fee of ₹100 will be applied based on the delivery location.
5. Order Tracking
● Once your order is shipped, you will receive a tracking number to track your shipment. You can track your order directly on the courier partner's website or by visiting our Order Tracking Page.
6. Estimated Delivery Time
● Delivery times vary based on your location. Generally, orders will arrive within 3-7 business days for standard shipping or 1-3 business days for express shipping. Rural or remote areas may take longer.
7. Shipping Restrictions
● Pincode Restrictions: In some areas, our courier partners may not offer service. If we are unable to deliver to your pincode, we will contact you to arrange an alternative solution.
● International Shipping: Currently, we do not offer international shipping, but this will be available soon.
8. Order Delays
● While we strive to meet the estimated delivery time, please note that MIGALO is not responsible for delays caused by external factors such as courier issues, weather conditions, or customs clearance (for international orders in the future).
9. Delivery Issues
● If your order is marked as delivered but you have not received it, please contact us immediately by raising a ticket within 48 hours of receiving the delivery notification.
● After the 48-hour window, the ticket will no longer be entertained due to the courier's final delivery confirmation.
● To raise a ticket, please visit our Support Page or email us at support@migalo.com.
● If your order is lost or damaged during transit, we will investigate the issue with our courier partner and work to resolve it.
● Important: Ensure you check with neighbors or anyone else who may have received the package on your behalf, as delivery issues can sometimes arise when the parcel is received by someone else.